How we handle your information.

Parfaite Property Care Ltd is responsible for the personal information we collect and use in connection with our website, enquiries and services.

Parfaite Property Care Ltd is a company registered in England and Wales under company number 16938593.

If you have a question about this Privacy Policy or how we handle your personal information, you can contact us at info@parfaitepropertycare.co.uk.

We may use personal information to:

• Respond to enquiries and quote requests
• Discuss your property and cleaning requirements
• Prepare and provide quotations
• Arrange and provide agreed services
• Communicate with you about a service or enquiry
• Maintain appropriate business, customer and financial records
• Meet legal, regulatory, accounting or other obligations that apply to our business
• Protect our business, website and communications from misuse or fraud

Depending on why we are using your information, we may rely on one or more lawful bases under UK data protection law.

Where you ask us for a quote or take steps towards arranging a service, processing may be necessary to take steps at your request before entering into a contract.

Where you become a customer, we may process information where necessary to perform our contract with you.

We may also process information where necessary to comply with a legal obligation or for our legitimate interests in operating, administering and protecting our business, provided those interests are not overridden by your rights and interests.

We do not sell your personal information.

We may use trusted service providers where necessary to operate our website, communications and business systems. For example, quote enquiries submitted through our website are delivered using Resend, our email delivery provider.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to and following up enquiries and maintaining appropriate business records.

Where an enquiry develops into a customer relationship, relevant information may need to be retained for longer to manage the service and meet contractual, accounting, tax, legal or regulatory requirements.

When deciding how long information should be kept, we consider why it was collected, whether it is still needed and whether any legal or business record-keeping requirements apply.

Depending on the circumstances and the lawful basis we rely on, UK data protection law may give you rights relating to your personal information, including rights to:

• Ask for access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict the use of your information in certain circumstances
• Object to certain uses of your information
• Receive or transfer certain information where the right to data portability applies

These rights are not absolute and whether a particular right applies can depend on the circumstances and our lawful basis for processing.

To make a request concerning your personal information, contact us at info@parfaitepropertycare.co.uk.

If you have a concern about how we have handled your personal information, please contact us first so that we have an opportunity to look into it.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK regulator for data protection.

Our website may rely on technical services required to host, secure and deliver the website and its functionality.

If we introduce analytics, advertising technologies, non-essential cookies or other tracking technologies in the future, we will review this Privacy Policy and any cookie information or consent requirements that apply.

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal requirements.

This Privacy Policy was last updated in September 2026.